top of page
White Solar SM copy-04-28.png

Privacy Policy

Privacy Policy

Effective Date: 3 July 2026

Unipac Energy respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website, submit an enquiry form, contact us, or engage with our solar and energy solution services.

​

By using this website or submitting your personal information to us, you agree to the terms stated in this Privacy Policy.

1. Personal Data We May Collect

When you use our website or submit an enquiry, we may collect personal data such as:

  • Full name

  • Company name

  • Phone number

  • Email address

  • Project location or state

  • Property type

  • Average monthly electricity bill range

  • Electric supply information

  • Interested solution

  • Preferred language

  • Message or enquiry details

  • Any other information you choose to provide to us

 

We may also collect general website usage information, such as your browser type, device information, IP address, pages visited, and interaction with our website.

2. How We Collect Your Personal Data

We may collect your personal data when you:

  • Submit an enquiry form on our website

  • Contact us through phone, email, WhatsApp, or other communication channels

  • Request a consultation, quotation, or project discussion

  • Subscribe to updates, newsletters, or marketing communication

  • Interact with our website, advertisements, or digital platforms

  • Provide information during a site assessment, project discussion, or service enquiry

3. Purpose of Collecting Personal Data

Unipac Energy may use your personal data for the following purposes:

  • To respond to your enquiry

  • To contact you regarding solar PV, BESS, or energy management solutions

  • To understand your property type, location, and energy needs

  • To arrange consultation, quotation, site assessment, or project discussion

  • To prepare project-related recommendations, proposals, or service information

  • To provide customer support and after-sales service

  • To send updates, promotional information, or service-related communication where permitted

  • To improve our website, services, customer experience, and business operations

  • To comply with legal, regulatory, administrative, or internal requirements

 

If you do not provide the required personal data, we may not be able to respond to your enquiry or provide the requested service.

4. Disclosure of Personal Data

We do not sell your personal data.

However, we may disclose your personal data where necessary to:

  • Companies within the Unipac group or related business entities

  • Employees, representatives, consultants, contractors, or project teams involved in handling your enquiry

  • Service providers who support our website, communication, marketing, customer service, or project operations

  • Suppliers, technical partners, or installers where required for project evaluation or delivery

  • Professional advisers, auditors, or legal representatives

  • Government authorities, regulators, law enforcement agencies, or other parties where required or permitted by law

  • Any other party with your consent or where necessary to fulfil the purpose of your enquiry

 

We will take reasonable steps to ensure that parties handling your personal data protect it appropriately.

5. Personal Data Protection and Security

Unipac Energy takes reasonable steps to protect your personal data from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

These measures may include:

  • Restricting access to authorised personnel only

  • Using secure systems where possible

  • Monitoring and reviewing data handling practices

  • Maintaining internal procedures for handling personal information

  • Working with service providers who are expected to protect personal data appropriately

 

However, no method of online transmission or electronic storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of data transmitted through the internet.

6. Retention of Personal Data

We will retain your personal data for as long as necessary to fulfil the purpose for which it was collected, including enquiry handling, project discussion, service delivery, legal compliance, record keeping, and business administration.

​

When your personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it where appropriate.

7. Your Rights

Subject to applicable laws and requirements, you may have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or outdated personal data

  • Withdraw your consent to the processing of your personal data

  • Request that we limit or stop certain use of your personal data

  • Contact us regarding how your personal data is being handled

 

Please note that withdrawing consent may affect our ability to provide certain services, respond to enquiries, or continue project-related communication.

8. Marketing Communication

From time to time, Unipac Energy may send you information about our solar solutions, energy management services, promotions, updates, or related content.

​

You may opt out of marketing communications by contacting us or using the unsubscribe option where available. However, we may still contact you for service-related, enquiry-related, or project-related matters.

9. Cookies and Website Tracking

Our website may use cookies or similar technologies to improve user experience, analyse website traffic, and understand how visitors interact with our website.

​

You may adjust your browser settings to disable cookies. However, some website features may not function properly if cookies are disabled.

10. Third-Party Websites and Platforms

Our website may contain links to third-party websites, maps, social media platforms, or external resources.

​

Unipac Energy is not responsible for the privacy practices, content, or security of third-party websites. You are encouraged to review the privacy policies of any external websites you visit.

11. Transfer of Personal Data

Your personal data is mainly processed for the purpose of handling enquiries and providing solar or energy-related services. Where third-party service providers, platforms, or systems are used, your data may be processed or stored outside Malaysia.

​

Where this happens, we will take reasonable steps to ensure that your personal data continues to be protected in accordance with applicable requirements.

12. Updates to This Privacy Policy

Unipac Energy may update this Privacy Policy from time to time to reflect changes in our operations, website, legal requirements, or data handling practices.

 

The updated version will be posted on this website with the revised effective date. You are encouraged to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, you may contact us at:

​

Unipac Energy
2, Jalan Jurubina U1/18, Hicom-glenmarie Industrial Park, 40150 Shah Alam, Selangor
Email: hello.energy@unipac.com.my
Phone: 012 2913771

bottom of page